Welcome to Riwa!
Thank you for visiting Riwa, your destination for stylish and high-quality artificial jewellery.
By accessing our website or purchasing from us, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.
1. General
This website is operated by Riwa. Throughout the site, the terms “we”, “us”, and “our” refer to Riwa.
By visiting our site and/or purchasing something from us, you agree to be bound by these Terms & Conditions, including all additional policies referenced here.
2. Products
All jewellery pieces sold on our website are artificial / fashion jewellery.
We make every effort to display product images and descriptions accurately; however, slight variations in color or design may occur due to lighting, photography, or screen differences.
Riwa reserves the right to modify, update, or discontinue products at any time without notice.
3. Pricing and Payments
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All prices are listed in Indian Rupees (INR).
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Prices may change at any time without prior notice.
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Payment must be made in full before your order is shipped.
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We accept secure online payments through the available Shopify payment gateways (UPI, Credit/Debit Card, Net Banking, Wallets, etc.).
4. Shipping and Delivery
We process and dispatch orders within the timeline mentioned on our website.
Delivery times may vary based on your location and courier service availability.
Riwa is not responsible for delays caused by courier partners, public holidays, or unforeseen events.
5. Return & Exchange Policy
Due to hygiene and product safety reasons, we do not accept returns or exchanges once an order is delivered.
However, if you receive a damaged or incorrect product, please contact us within 48 hours of delivery with your order ID and an unboxing video.
Our team will review the issue and offer a suitable solution (replacement or store credit, as applicable).
6. Order Cancellations
Orders can be cancelled only before they are shipped. Once shipped, cancellations are not possible.
If you wish to cancel, please contact our support team immediately after placing your order.
7. Intellectual Property
All text, graphics, images, designs, and logos on this website are the property of Riwa and are protected by copyright and trademark laws.
Reproduction or use of any content without permission is strictly prohibited.
8. Privacy
Your personal data is protected and used only for order fulfillment, shipping, and improving your shopping experience.
Please refer to our Privacy Policy for more details.
9. Limitation of Liability
Riwa is not liable for any indirect, incidental, or consequential damages that may arise from using our products or website.
All products are sold “as is” without any warranties beyond those stated here.
10. Governing Law
These Terms and Conditions are governed by the laws of India.
Any disputes shall be subject to the jurisdiction of the courts located in [Delhi, India].
11. Contact Information
For questions or concerns, please reach out to us:
📧 [riwa.jewellery@gmail.com]
📞 [+91 7678694697]
📍 [Delhi, India]
